11 March
Draft Session A

Delivering at pace: what we learned in the pandemic

• Embedding the gains in speed of delivery
• Flexible working is here to stay: managing remotely, not distantly
• Construction of brand new digital services to protect and support citizens
• ‘Now-casting’: new data sources, new applications
• The risks of going too fast: poor investments, poor distribution

Presentations

Followed by group discussion

Draft Session B

Miracle treatment: the shift to digital health and care

• Digitising medical records and improving information flows
• Never waste a crisis: building on the shift to remote consultations
• Design and delivery in pandemic response and infection control services
• Care in the home and the internet of things
• Sharing the knowledge: learning from abroad on COVID-19 treatment

Presentations

Followed by group discussion

Draft Session C

Bringing it all together: identity management

• Citizen ID verification: system design, accessibility and applications
• User dashboards, personalisation and automated delivery
• ID management for private
• Driving takeup

Presentations

Followed by group discussion

Draft Session D

The capabilities to deliver: building a digital workforce

• Building the digital workforce: staff training, career development & promotion
• The role of central digital functions
• A digitally-savvy leadership cadre
• Recruitment and retention: the civil service’s USPs and its Achilles heels
• Remote learning: the role of digital in workforce development

Presentations

Followed by group discussion

Draft Session E

Deploying Artificial Intelligence in the public sector

• Public service delivery challenges around equity, transparency and accountability
• Assessing risk in public sector applications
• The development and application of common standards
• Skills, commissioning and central support

Presentations

Followed by group discussion